FAQ for Buyers

There could be many reasons. After purchasing, The callback by PayPal may have not yet reach us or Your order may be pending approval as a result of a negative callback.

Your order total is above $200.00, will be approved after being checked by us. We apply to protect buyers and sellers of limit restriction.

Your order may be prevented by fraud system, In this case your order will be checked again by us. Once your order is approved you will be files can be downloaded.

May be removed from the list by seller. Always make sure to download your purchased products right away to avoid such a situation.

Another reason is that your file license expired. In this case, you need to purchase it again to download files. License time is determined by seller.

Yes. All of the themes listed for sale go through an extensive review process by our team. This ensures the highest quality standards for our buyers.
We keep all of your purchased products within your account. Not only will this guarantee delivery of your product, it also makes it very easy to update your product when sellers release updates.
We accept refunds if a purchased item is not as described, not as downloaded or is faulty(are not corrected by seller). To submit a refund request, please retun request and specify exactly what is wrong with the product.
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